What we do
Ten jobs we actually take. If it is outside that list, we say so instead of guessing. Diagnostic is flat-rate and credited toward the repair.
Clean the machine, lock the door behind it, and show you what changed.
Full malware sweep, browser hijack cleanup, and ransomware assessment. If files can be recovered, we do that first. Then we close the hole that let it in—accounts, extensions, remote tools, and weak passwords included.
Most home PCs, same visit. Ransomware cases may need a follow-up.
Request thisMake a slow computer feel new without selling you a new computer.
Startup cleanup, storage health, thermal dust-out, driver and OS updates, and a realistic talk about whether more RAM or an SSD will actually help. No fake ‘optimizer’ software.
Usually finished in one on-site visit.
Request thisSSD, RAM, power supplies, screens, and the parts that actually fail.
Diagnostics first, then parts that match the machine. SSD and RAM upgrades are the most common win. We handle the clone or fresh install so you keep your files, accounts, and printers.
Parts may be sourced same-day or next-day depending on the model.
Request thisBoot loops, update failures, login issues, and the ‘it just started doing this’ pile.
Safe-mode work, repair installs, profile recovery, and Apple hardware checks when that’s the right path. We keep a backup before we touch the system partition.
Often same-day. Reinstalls run longer and we stay until you can sign in.
Request thisWi-Fi that reaches the lanai, clean wiring, and guest access that stays guest.
Mesh placement, dead-zone fixes, ISP modem/router splits, VLAN-style guest networks for small offices, printer discovery, and smart-TV stubbornness. We label the gear so the next person is not guessing.
Survey plus install is typically one afternoon.
Request thisDefault passwords are how break-ins start. We close that.
Hardened router config, firmware updates, DNS filtering, remote-admin off, IoT isolation, and a written one-page of what we changed. Small offices get a real firewall conversation, not a consumer mesh in ‘secure’ mode.
Config is usually same visit. Hardware swap if the box is the problem.
Request thisA backup you have never tested is not a backup.
Local plus cloud, versioned, with a restore test before we leave. Family photos, QuickBooks, and the one folder you cannot lose. We write down the restore steps in plain English.
Design and first backup in one visit. Large libraries continue overnight.
Request thisFailed drives, deleted folders, and the USB stick from 2014.
Logical recovery first—no garage-bay ‘tapping.’ If the drive is clicking, we stop and talk about lab options before anyone makes it worse. We copy recovered files to a new drive you own.
Assessed on-site. Deep recovery may leave with the drive, with your say-so.
Request thisUnbox, migrate, sign in, and throw out the bloatware.
Data transfer from the old machine, email and printer setup, licensed software, browser and password-manager handoff, and a 15-minute walkthrough so the new one feels like yours.
Most migrations complete in a single visit.
Request thisThe job everyone hates, done without the 40-minute hold music.
Wireless, USB, and small-office shared printers. Drivers that match the OS, a test page, scanning to a folder or email, and ink/toner that is not a surprise subscription.
Usually under an hour unless the printer itself is failing.
Request this